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If at any time you are concerned or have questions about how we might be handling your data, please reach out to our Data Protection Officer at hello@kolhub.com

Privacy PolicyIntroductionThis privacy policy (“Policy”) describes how KOLhub Sdn. Bhd. (“KOLHUB”, “we”, “us” or “our”) collects, uses, discloses, and protects the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the KOLHUB website (www.kolhub.com) and any of its products or services (collectively, “Website” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. By using our Website and Services, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure, retention, and protection of your personal information as described in this Policy.Collection of Personal InformationWe collect, process, and retain Personal Information from you and any devices (including mobile devices) you use when you perform actions such as:
  • Registering for an account with us
  • Using our Services
  • Publishing content
  • Making a transaction
  • Providing information on a web form
  • Updating or adding information to your account
  • Resolving disputes
  • Filling out online forms
  • Corresponding with us
The Personal Information we collect includes:
  • Identifying information such as name, email address, social media accounts (e.g., Instagram, Facebook, Twitter), and contact numbers
  • Financial information such as bank account and credit card details
  • Content that you generate or that is connected to your account
  • Other information provided through web forms, account updates, dispute resolution, or correspondence with us
Collection of Non-Personal InformationWhen you use our Services or register for an account with us, our servers automatically record information that your device sends. This includes:
  • Device’s IP address and location
  • Device name and version
  • Operating system type and version
  • Language preferences
  • Information you search for on our Website
  • Page views, traffic to and from the site, referral URL, ad data, browsing history, access times and dates, and other statistics
Use of Collected InformationThe information we collect from you may be used to:
  • Personalize your experience
  • Improve our Website and Services
  • Improve customer service and respond to queries and emails
  • Process transactions
  • Send notification emails such as password reminders, updates, etc.
  • Run and operate our Website and Services
Non-Personal Information is used to identify potential cases of abuse and establish statistical information regarding Website traffic and usage.Managing Personal InformationYou can access, add to, update, and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after you delete it from your account. We retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Aggregated data derived from your Personal Information may be used after you update or delete it, but not in a manner that would identify you personally.Data RetentionWe retain your personal information as long as it is necessary and relevant for our operations and in compliance with applicable laws. We may retain personal information from closed accounts to comply with national laws, prevent fraud, collect fees owed, resolve disputes, troubleshoot problems, assist with investigations, enforce our agreements, and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.Rights of UsersYou may exercise certain rights regarding your information processed by us. In particular, you have the right to:
  • Withdraw consent where you have previously given consent to the processing of your information
  • Object to the processing of your information if the processing is carried out on a legal basis other than consent
  • Learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the information undergoing processing
  • Verify the accuracy of your information and ask for it to be updated or corrected
  • Restrict the processing of your information under certain circumstances, in which case, we will not process your information for any purpose other than storing it
  • Obtain the erasure of your Personal Information under certain circumstances
  • Receive your information in a structured, commonly used, and machine-readable format and, if technically feasible, have it transmitted to another controller without hindrance
This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of, or on pre-contractual obligations thereof.DisclosureWe may share your data with third parties for the following purposes:
  • Our employees and contractors who need the information to perform their job duties
  • Our clients
  • Courier companies
  • Banks and payment service providers
  • Subcontractors who perform services on our behalf (such entities will act based on agreements we have with them)
  • Relevant authorities if required by law
Security of InformationWe secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. While we strive to protect your Personal Information, you acknowledge that there are security and privacy limitations of the Internet which are beyond our control and the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed.Data BreachIn the event we become aware that the security of the Website has been compromised or users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including but not limited to security attacks or fraud, we reserve the right to take reasonably appropriate measures, including investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law.Legal DisclosureWe will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred.Changes and AmendmentsWe reserve the right to modify this privacy policy at any time, effective upon posting of an updated version on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.Contacting UsIf you have any questions about this Policy, please contact us at hello@kolhub.com.Updated 28 May, 2024.

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